Returns & Exchanges
At Cookie Corner Hawaii, we take pride in the quality of our fresh-baked treats and want you to be completely satisfied with your island favorites. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.
Inspect Your Order
Upon receiving your delivery, please carefully inspect your cookies and treats for any signs of damage or quality concerns.
Contact Customer Support
If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our island team will review your claim to determine if a replacement, store credit, or refund to your original payment method is appropriate.
Resolution
Once approved, we will expedite a fresh shipment to your door or process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing